Refund & Return Policy
Refund and return policy UltraTechBD – Medical Equipment Supplier in Bangladesh
Last Updated: June 2026
Overview of Refund and return policy
🧭 Introduction of Refund and return policy
Refund and Return Policy of UltraTechBD ensures a transparent and fair process for returning medical equipment such as ultrasound machines, patient monitors, ECG machines, and other diagnostic devices in Bangladesh.
At UltraTechBD, we are committed to delivering high-quality medical equipment with proper inspection and secure packaging.
📦 Return Eligibility
You may request a return or replacement only under the following conditions:
- Wrong product delivered
- Product damaged during delivery
- Missing parts or incomplete shipment
- Manufacturing defect (Dead on Arrival – DOA)
❌ We do not accept returns for change of mind or incorrect purchase decisions.
⏱ Return Request Timeframe
- Return or issue must be reported within 48 hours of delivery
- Requests after this period may not be accepted
- Some products may require technical inspection before approval
📸 Required Documents for Return
To process your return request, please provide:
- Unboxing video (recommended for proof)
- Clear images of the product issue
- Purchase invoice or order details
- Description of the problem
🧾 Product Condition Requirements
Returned items must meet the following conditions:
- Original packaging must be intact
- All accessories must be included
- Product must not be physically damaged by user
- Serial numbers and warranty stickers must remain intact
🔄 Refund Process
Once your return is approved:
- Product will be collected or shipped back
- Technical team will inspect the item
- After approval, refund will be processed
💳 Refunds are typically issued via:
- Bank transfer
- Mobile banking (in some cases)
- Original payment method (if applicable)
⏳ Refund processing time: 5–10 business days after approval
🛠 Warranty vs Return
Please note:
- Warranty covers manufacturing defects after usage
- Return applies only for delivery-related or initial defects
- Physical damage or misuse voids warranty coverage
⚠️ Important Notes
- UltraTechBD reserves the right to reject return requests if conditions are not met
- Some medical equipment may require manufacturer approval before return
- Installation or used equipment is generally non-returnable
- Final decision depends on inspection results
📍 Need Help?
If you have any questions regarding returns or refunds, please contact us:
📧 Email: support@ultratechbd.com (example)
📞 Phone: +880-XXXXXXXXXX (example)
🏢 UltraTechBD – Bangladesh